Delete your Sanskar Studio account
How to request deletion
- Send an email to support@sanskar.studio from the email address you use to sign in.
- Use the subject “Delete my account” and tell us the name of your studio (organization).
- If you own a studio and want the whole studio and all of its records deleted, say so in the email.
We will confirm that the request came from you, and we may ask a follow-up question if we can't verify it from your email address. We complete deletion within 30 days of confirming the request and email you when it is done.
What we delete
- Your account: name, email address, phone number, password hash and two-factor authentication settings
- Your memberships in organizations and branches, and your roles
- Your sign-in sessions and any password-reset codes
- Your clock-in and clock-out records
If you are a studio owner and ask us to delete the studio, we also delete the studio's customer records, measurements, orders, tasks, photos and settings, along with all of its staff accounts.
What we keep, and for how long
- Records that belong to your studio. Customers, orders and tasks you created as a staff member belong to the studio, not to your personal account, so they stay available to the studio. Your name on them is replaced with “deleted user” where we can.
- Security and audit logs, which record who accessed or changed data and from which IP address, are kept for up to 12 months to protect the studio and the Service, then deleted.
- Backups made by our hosting provider are overwritten on a rolling basis. Deleted data disappears from them within 30 days.
- Information we must keep by law is kept only as long as the law requires.
Are you a customer of a studio?
If a tailoring studio keeps your measurements or orders in Sanskar Studio, please ask that studio to delete your details. If you can't reach the studio, email support@sanskar.studio with the studio's name and we will help.
For more on how we handle data, read our Privacy Policy.